FAQs
Pottery
What makes your ceramics unique?
Each piece at Sunshine Pot-Tree is handcrafted, making every item one-of-a-kind. Due to the handmade process, slight variations in colour, texture, and size may occur.
Are your ceramics food-safe and microwave-safe?
Yes! All our ceramic pieces are made with food-safe glazes and materials. Most of our products are microwave-safe, but we recommend checking individual product descriptions for any exceptions.
NOTE: anything with a gold or copper lustre added should not be put in a microwave.
Are your ceramics dishwasher-safe?
While our ceramics are durable, we recommend handwashing to preserve their beauty and longevity. Some items may be dishwasher-safe—please check the product details for specific care instructions.
Where are your ceramics made?
All our ceramics are handmade in Sunshine Coast, Australia, and are original designs by me.
How do I care for my ceramics?
To keep your ceramics looking their best:
- Handwash with warm, soapy water.
- Avoid exposing pieces to sudden temperature changes.
- Store carefully to prevent chipping.
Process
How long does it take to receive my order?
Orders are typically processed within 2-4 business days. Shipping times vary based on location and shipping method. You will receive a tracking number once your order has shipped.
Do you offer international shipping?
Sorry not at this stage. We will be working on it.
What if my order arrives damaged?
We take great care in packaging our ceramics, but if your order arrives damaged, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
Got More Questions?
If you’d like to learn more about us and our products, contact us!